Sherlock Holmes has always been one of my favorite fictional characters. I envied how he would notice each detail and use every one of his senses to solve the crime. I live by the adage, “Always assume there is a problem in the boiler room.” I try to pretend I am like the famous sleuth when inside a boiler room, trying to uncover the hidden problem(s). 

Before starting, I ask the onsite person about issues they are having with heating the building. Assuming there is a problem, I often ask, “What areas of the building are the hardest to heat?” As you know, once you visit a new job site, you tend to inherit all the problems in the building. Knowing this, I make a note of the problem areas mentioned in the service report to protect my company.