This month, Plumbing & Mechanical Chief Editor Nicole Krawcke had a chance to sit down with Billy Stevens, founder and CEO of Sera Systems, a subscription software provider for the home service industry, to discuss current trends with contractor software.

Stevens, a licensed master plumber, purchased a failing new construction plumbing business in 1996, immediately converted it to residential and commercial service and followed by adding HVAC before selling it to a private equity firm for millions in 2011. Stevens is known for his expertise in helping service business owners achieve high operating efficiency and reduce overhead to substantially improve gross and net margins.