In my years in the workforce, I’ve had jobs with amazing bosses and managers. One or two were incredible mentors of mine and I’m still in touch with them. On the flip side, I’ve also had terrible managers who made me question whether or not I wanted to stay in that organization. One situation made me so miserable for so long that I eventually said enough was enough and handed in my letter of resignation.

In this age of the “Great Resignation,” employee retention needs to be a focus for every business — especially home service contractors who have already been experiencing a significant labor shortage for years. According to the Bureau of Labor Statistics, more than 47 million Americans voluntarily quit their jobs, and the data suggests that this is not just a short term effect of the COVID-19 pandemic, but rather the continuation of a rising trend.