Happy November, readers! It’s hard to believe the year is almost over. This past month went especially quickly for me as I was on the road for most of it! I’ve been to Florida, Minnesota, Arizona, and Ohio, and now I’m looking forward to spending the rest of the year at home, relaxing and enjoying the holidays with friends and family.

One of my favorite things about traveling for work is sitting in on educational sessions at industry conferences. The topics are all relevant, so it’s always hard to choose which ones to attend. One of my absolute favorite sessions I attended this fall happened at Nexstar Network’s Super Meeting in Phoenix. The session was about attracting and retaining top talent — something many contractors struggle with —and was presented by ServiceTitan’s Vice President of Customer Experience Tom Howard. He did not disappoint! I’m going to share a few of his insights in my column this month.