I've been where you are — standing at the crossroads, with a ton of software-generated data and figures on one side and the ever-evolving pulse of human emotion on the other. The service industry, by its very nature, hinges on human interactions. So, how does one balance the cold, hard facts with the warmth of human intuition? Please join me on a journey this month of discovering this fruitful intersection.

Let's start by acknowledging the uniqueness of our industry. Unlike product-based businesses where tangible goods are the focus, in the service industry, we're in the business of experiences, relationships, and trust. Every decision we make resonates at a personal level with our clientele. Hence, while data offers us a roadmap, it’s the human touch that drives the journey. This is extremely important for us to remember as more and more AI enters our space and data is accessible to everyone, all the time.