This month’s topic covers wholesaler suppliers and manufacturers’ support in the heating business.

When I started in the heating industry back in the 1980s, we would occasionally receive a defective control, circulator pump or some other part. Most of the time, we did not know the product was defective until it was put into service. In those days when we had a problem, we would deal with the supply house and get things resolved quickly. No questions asked, no paperwork to fill out and no online forms to fill out when you got back to the office. To be honest, there were not too many warranty issues back then.